Shipping policy

SHIPPING FEES

All orders will be dispatched within 2 to 3 working days of the order being received (Monday to Friday) and will be sent via Standard shipping. For large bulk orders I would look to send via Evri using their Standard 2-4 business days delivery service or DPD, this will be dependent on availability and price. 

Any orders received at the weekends or on Bank Holidays will be dispatched within 48 hours of the next working day.

I only ship to GB postcodes. Please message me if you would like an order posted to Ireland so that I can quote on necessary costs.

Shipping costs are dependent on the parcels weight:

Example:

• Postable (Under 1kg) Standard: £2.59
• Under 1kg Standard: £3.98
• 1kg to 2kg Standard: £5.44
• 2kg to 5kg Standard: £6.95
• 5kg to 10kg Standard: £7.36
• 10kg to 15kg Standard: £10.27

To give you some guidance, an 8oz candle weighs around 700g when packed, a 4oz candle weighs around 530g when packed and 1 pack of wax melts weighs around 210g when packed etc ...

SHIPPING RETURNS

To return your product, you should mail your product to: Returns, 16 Siddall Street, Northwich, CW9 7AF.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.